Myriad Communications

You Are Viewing

Blended Inbound/Outbound Queuing

Blended

Our Cloud ACD solutions also feature inbound/outbound call blending.  That means when call volumes creep up and service level goals start to slip, your hotter calls can be automatically routed to outbound agents.  This ensures your customers are always handled quickly and to their satisfaction. If wait times are still too long, our ACD has a call back feature that lets your customers wait for an agent without having to wait on the phone.

 

An Eye for Detail!